Laundromat Customer Experience Associate

GetHired, Inc.; Elgin (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

WashSmart Laundry in Elgin, IL is seeking a Customer Service Representative to join our team. You will assist customers with payment systems, machine selection, wash/dry/fold orders, and retail purchases while maintaining a high level of customer service.

Responsibilities include ensuring store safety, cleanliness, and visual presentation, documenting maintenance needs, and processing sales accurately. Bilingual Spanish is a plus; HS diploma required with ability to multitask in a fast-paced

Qualifications

• HS diploma or GED required.
• Spanish bilingual skills are highly desirable.
• Cash handling experience required.
• Ability to multitask and work in a team.

Responsibilities

• Customer Service and Satisfaction: Assist customers with payment systems, machine selection, operations, retail purchases, and wash/dry/fold orders. Respond to questions/concerns and inform management as needed.
• Store Safety and Security: Maintain a safe environment following procedures, prioritizing safety of employees and customers.
• Store Cleanliness and Upkeep: Keep store clean inside and outside and document cleaning routines.
• Building and Equipment Maintenance: Document maintenance issues and escalate unsafe situations to management.
• Retail: Maintain a strong visual presentation, educate customers on products, and accurately process sales.
• Wash/Dry/Fold: Ensure quality service, assist in equipment selection, complete logs, address concerns, inform management of issues.
• Policies and Procedures: Adhere to all company policies and procedures.
• All other duties, as assigned.

Skills

Customer service

Multitasking

Cash handling

Spanish bilingual

Team player

Payment systems experience

Basic computer skills

Education

High School Diploma/GED

Tools

Payment systems

POS systems

Job description

WashSmart Laundry in Elgin, IL is seeking a Customer Service Representative to join our team. You will assist customers with payment systems, machine selection, wash/dry/fold orders, and retail purchases while maintaining a high level of customer service.

Responsibilities include ensuring store safety, cleanliness, and visual presentation, documenting maintenance needs, and processing sales accurately. Bilingual Spanish is a plus; HS diploma required with ability to multitask in a fast-paced