Bilingual Laundry Attendant Chicago 4314 S Kedzie S Archer Ave

Speed Queen Laundry - Kedzie; Chicago (IL); On-site; USD 30,000 - 40,000; Part time

Job summary

Speed Queen Laundry - Kedzie is hiring a Customer Service Representative in Chicago, Illinois. This role involves assisting customers with laundry services and ensuring high levels of satisfaction and store cleanliness. The ideal candidate has a high school diploma and strong communication skills, with bilingual abilities in Spanish preferred.

Responsibilities include managing payment systems, educating customers about products, and maintaining store safety. A flexible schedule including nights and weekends is required.

Qualifications

• Knowledge of commercial laundry products and payment systems is a plus, but not required.
• Must be able to assist customers with downloading the APP on iPhone and/or Android.

Responsibilities

• Assist customers with payment systems, machine selection, and retail purchases.
• Maintain safety and cleanliness inside and outside the store.
• Document equipment and building maintenance issues.
• Provide wash/dry/fold service and ensure quality.
• Educate customers about retail products and process sales.

Skills

Bilingual in Spanish

Effective communication

Multi-tasking

Basic computer skills

Customer relationship building

Education

High School Diploma/GED

Job description

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Laundry Attendant/Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

Primary:

• Customer Service and Satisfaction : Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.

• Store Safety and Security : Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep : Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.

• Building and Equipment Maintenance : Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.

• Retail : Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.

• Wash/Dry/Fold : Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.

• Policies and Procedures : Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities:

• Bilingual in Spanish a plus.
• Communicate effectively and be able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.
• Must be able to assist customers with downloading the APP on iPhone and/or Android.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Position Title: Customer Service Representative
• Department: Laundry Stores
• Reports To (Title): Store Manager
• Review Date: July 2018
• FLSA Status: Non-Exempt
• Location: Varies