Laundromat Attendant

GetHired, Inc.; Chicago (IL); On-site; USD 24,000 - 32,000; Full time

Job summary

WashSmart Laundry in Chicago, IL is hiring a Customer Service Associate to join its team. You will assist customers with payment systems, machine selection, and wash/dry/fold orders while maintaining a clean, safe store. Bilingual Spanish is a plus; high school diploma required; ability to work nights/weekends.

We value friendly, reliable staff who can multitask, handle cash, and build strong customer relationships. Join us and contribute to Chicagoland's best laundry experience.

Qualifications

• High School Diploma or GED required.
• Experience with cash handling and POS systems preferred.
• Spanish bilingual skills highly desirable but not required.
• Knowledge of commercial laundry products is a plus.

Responsibilities

• Assist customers with payment systems, machine selection, operations, retail purchases, and wash/dry/fold orders.
• Handle customer questions/concerns and inform Assistant Store Manager or Store Manager as needed.
• Maintain a safe environment inside and outside of the store by following proper security procedures.
• Ensure the highest level of cleanliness inside and outside of the store; follow cleaning routines.
• Document equipment and building maintenance issues; escalate when needed.
• Process sales and educate customers on products; provide quality service.
• Assist in wash/dry/fold operations and complete logs; address concerns promptly.
• Ensure all company policies and procedures are followed.

Skills

Customer communication

Multitasking

Customer relationships

Cash handling

Spanish language

Payment systems

Basic computer skills

Flexible schedule

Education

High School Diploma/GED

Tools

POS systems

Job description

WashSmart Laundry is growing, come and join our amazing team of talented people and grow your career with us!

See why we are Chicagoland’s best laundry experience https://washsmartlaundry.com/ | New Window

6450 S. Western Ave. Chicago, IL

Our team members are responsible for the daily duties of maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

• Customer Service and Satisfaction:Assists customers with the use of payment systems, machine selection, operations, retail purchases, and wash/dry/fold orders. Handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed.
• Store Safety and Security:Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep:Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance:Documents equipment and building maintenance issues appropriately, escalates and/or documents unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail:Maintains a good visual presentation of retail products at all times. Keep a thorough understanding of retail products and educate the customers; accurately processes sales.
• Wash/Dry/Fold:Provides a consistent quality product to the customer by assisting in choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures:Ensure that all company policies and procedures are always followed.

• All other duties, as assigned.

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but not required.
• Spanish bilingual skills are highly desirable.

Skills and Abilities:

• Effectively communicate with clients and work in a team-oriented environment.
• Ability to multitask.
• Build strong customer relationships quickly.
• Cash handling experience required.
• Spanish bilingual skills preferred but not required.
• Payment system experience strongly preferred.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, bending, and lifting up to 50lbs.

Washsmart is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.