Laundromat Attendant

GetHired, Inc.; West Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

WashSmart Laundry in West Chicago, IL is hiring two Customer Service Representatives to cover morning and evening shifts. Gain hands-on experience in a fast-paced retail laundry environment and help customers with payment systems, product knowledge, and service requests.

The role requires effective communication, basic computer skills, cash handling, and a flexible schedule including nights and weekends. Bilingual Spanish is a plus.

Qualifications

• High School diploma or GED required.
• Experience handling payments is preferred.
• Spanish bilingual skills are desirable but not required.

Responsibilities

• Assist customers with payment systems, machine use, and purchases.
• Maintain store safety, cleanliness, and product presentation.
• Process wash/dry/fold orders and handle customer questions promptly.
• Document maintenance issues and escalate as needed.
• Build customer relationships and provide team support.
• Follow all company policies and procedures.

Skills

Customer service

Multitasking

Relationship building

Cash handling

Spanish bilingual

Payment systems experience

Basic computer skills

Flexible schedule

Education

High School Diploma/GED

Tools

Payment systems

Job description

WashSmart Laundry is growing, come and join our amazing team of talented people and grow your career with us!

See why we are Chicagoland’s best laundry experience https://washsmartlaundry.com/

149 N Neltnor Blvd. West Chicago, IL 60185

We are looking for two Customer Service Representative for the following shifts...

Tuesday and Wednesday 5:00 a.m., to 8:00a.m.
Thursday 8:00 a.m. to 4:00 p.m.
Friday 8:00 a.m. to 4:00 p.m.
Sunday 12:00 p.m. to 8:00 p.m.

Monday 4 pm-12 am
Tuesday 4pm-12 am
Wednesday 4 pm 12 an
Thursday 4 pm -12 am

Position Responsibilities:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection, operations, retail purchases, and wash/dry/fold orders. Handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalates and/or documents unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail: Maintains a good visual presentation of retail products at all times. Keep a thorough understanding of retail products and educate the customers; accurately processes sales.
• Wash/Dry/Fold: Provides a consistent quality product to the customer by assisting in choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures: Ensure that all company policies and procedures are always followed.

• All other duties, as assigned.

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but not required.
• Spanish bilingual skills are highly desirable.

Skills and Abilities:

• Effectively communicate with clients and work in a team-oriented environment.
• Ability to multitask.
• Build strong customer relationships quickly.
• Cash handling experience required.
• Spanish bilingual skills preferred but not required.
• Payment system experience strongly preferred.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, bending, and lifting up to 50lbs.

WashSmart is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.