Launch Your IT Career: Entry-Level Helpdesk (Hybrid)

TEKsystems; United States; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation or Sick Leave

Job summary

TEKsystems is hiring for an entry-level IT Support role in Irving, TX. This contract, hybrid position offers structured training and hands-on exposure to everyday IT tasks, including ticket responses, user assistance, and basic hardware troubleshooting.

Ideal for candidates with 3+ months of IT experience or relevant coursework who are eager to learn, dependable, and possess good communication skills. Shifts include days, nights, or weekends based on 24/7 operations.

Qualifications

• 3+ months of IT experience or relevant education.
• Strong interest in expanding technical and hardware support skills.
• Reliable, professional and eager to learn.
• Solid communication and customer service abilities.

Responsibilities

• Respond to support tickets and provide timely resolutions.
• Assist users via email, chat, and in-person support.
• Troubleshoot issues like password resets, Wi-Fi/connectivity, printers and basic hardware.
• Collaborate with technicians to build foundational IT skills.

Skills

IT support

Customer service

Communication

Education

Relevant IT coursework or degree

Tools

Windows

PC hardware

Ticketing system

Job description

TEKsystems is hiring for an entry-level IT Support role in Irving, TX. This contract, hybrid position offers structured training and hands-on exposure to everyday IT tasks, including ticket responses, user assistance, and basic hardware troubleshooting.

Ideal for candidates with 3+ months of IT experience or relevant coursework who are eager to learn, dependable, and possess good communication skills. Shifts include days, nights, or weekends based on 24/7 operations.