Hybrid IT Helpdesk Technician I – Entry-Level Support

TLC Engineering Solutions, Inc; Orlando (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 holidays

Flexible schedules

Work-from-home options

Job summary

TLC Engineering Solutions, Inc. in Orlando, FL is seeking an Information Technology Helpdesk Technician I for a hybrid role requiring two days per week in-office. The team supports staff by resolving hardware and OS issues and maintaining the IT ticket system.

Ideal candidates have at least 1 year of IT experience and familiarity with Windows operating systems, with CompTIA A+ or MCSA preferred. A rewarding career with competitive benefits awaits.

Qualifications

• 1 year of IT experience minimum.
• Comprehensive knowledge of workstation hardware and Windows operating systems.
• Strong communication to explain resolutions to staff.

Responsibilities

• Configure and troubleshoot workstations, laptops, tablets, and monitors.
• Maintain the IT ticket system, respond to staff, resolve tickets promptly, and close tickets after completion.

Skills

IT support

Windows OS

Hardware

Job description

TLC Engineering Solutions, Inc. in Orlando, FL is seeking an Information Technology Helpdesk Technician I for a hybrid role requiring two days per week in-office. The team supports staff by resolving hardware and OS issues and maintaining the IT ticket system.

Ideal candidates have at least 1 year of IT experience and familiarity with Windows operating systems, with CompTIA A+ or MCSA preferred. A rewarding career with competitive benefits awaits.