Hybrid IT Technician - Helpdesk & Hardware Support

Ektello; Irving (TX); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Ektello is seeking an IT Technician for a 4+ month contract-to-hire in Irving, Texas. Hybrid work arrangement with equipment provided. Compensation is $25 per hour. The role supports end users, troubleshoots hardware, software, and network issues, and helps maintain IT operations.

The candidate will install, configure, and maintain computers and devices, assist with account access, and manage tickets with SLAs. Strong documentation and collaboration with IT teams are essential.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• Experience with troubleshooting Windows and macOS environments.
• Hands-on experience supporting hardware, software, and peripherals.

Responsibilities

• Provide first- and second-line IT support for hardware, software, and networks.
• Diagnose and resolve end-user desktop, laptop, mobile, and printer issues.
• Install, configure, and maintain computers and peripherals.

Skills

Technical Troubleshooting

Customer Service

Hardware & Software

Ticketing Systems

Identity Management

Documentation

Education

Associate's Degree in IT

Bachelor's Degree in IT related fields

Tools

ServiceNow

Jira

Zendesk

Job description

Ektello is seeking an IT Technician for a 4+ month contract-to-hire in Irving, Texas. Hybrid work arrangement with equipment provided. Compensation is $25 per hour. The role supports end users, troubleshoots hardware, software, and network issues, and helps maintain IT operations.

The candidate will install, configure, and maintain computers and devices, assist with account access, and manage tickets with SLAs. Strong documentation and collaboration with IT teams are essential.