IT Technician

Ektello; Irving (TX); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Ektello is seeking an IT Technician for a 4+ month contract-to-hire in Irving, Texas. Hybrid work arrangement with equipment provided. Compensation is $25 per hour. The role supports end users, troubleshoots hardware, software, and network issues, and helps maintain IT operations.

The candidate will install, configure, and maintain computers and devices, assist with account access, and manage tickets with SLAs. Strong documentation and collaboration with IT teams are essential.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• Experience with troubleshooting Windows and macOS environments.
• Hands-on experience supporting hardware, software, and peripherals.

Responsibilities

• Provide first- and second-line IT support for hardware, software, and networks.
• Diagnose and resolve end-user desktop, laptop, mobile, and printer issues.
• Install, configure, and maintain computers and peripherals.

Skills

Technical Troubleshooting

Customer Service

Hardware & Software

Ticketing Systems

Identity Management

Documentation

Education

Associate's Degree in IT

Bachelor's Degree in IT related fields

Tools

ServiceNow

Jira

Zendesk

Job description

IT Technician (Contract-to-Hire / Hybrid)

Job Type: 4+ month Contract-to-Hire

Location: IRVING, TX - Hybrid (Equipment Provided)

Rate: 25.00 /hr.

Position Summary

The IT Technician provides foundational technical support for hardware, software, systems, and network issues across the organization. This role is responsible for assisting end users, performing hands-on and remote troubleshooting, maintaining equipment, and supporting daily IT operations to ensure reliable and secure technology performance.

Key Responsibilities

• Technical Support: Deliver dependable first-line and second-line support for hardware, software, and network issues.
• Troubleshooting: Diagnose and resolve end-user problems related to desktops, laptops, mobile devices, printers, and core business applications.
• System & Device Setup: Install, configure, and maintain computers, peripherals, and approved software packages.
• User Assistance: Assist employees with account access issues, password resets, and general technology inquiries.
• Ticket Management: Log, track, prioritize, and resolve support tickets efficiently within established SLAs.
• Maintenance & Updates: Execute routine software updates, security patches, and preventive equipment checks.
• Inventory Management: Track hardware inventory, manage equipment assignments, and support asset lifecycle processes.
• Network Support: Assist with basic network troubleshooting, connectivity issues, and peripheral device configurations.
• Documentation: Maintain accurate, up-to-date records of IT procedures, system configurations, and support activities.
• Collaboration: Partner with IT engineers, system administrators, and security teams to support broader corporate technology initiatives.
• Additional Duties: Perform all other IT-related duties as assigned.

Required Experience

• 1 to 3 years of professional experience in IT support, technical assistance, or help desk operations.
• Proven experience troubleshooting Windows and/or macOS environments.
• Hands-on experience supporting a wide range of hardware, software, and peripheral devices.
• Familiarity working within enterprise ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Experience assisting users with identity/access management, basic network troubleshooting, and workstation setup.
• Demonstrated history of maintaining accurate technical documentation and support logs.

Required Skills & Competencies

• Technical Troubleshooting: Strong analytical ability to diagnose and resolve common desktop and network issues quickly.
• Customer Service: Exceptional communication, empathy, and interpersonal skills for assisting end users at all levels.
• Hardware & Software Knowledge: Solid understanding of personal computers, operating systems, and standard business applications.
• Time Management: Ability to manage a high volume of support tickets, multitask, and prioritize effectively under pressure.
• Education: Associate's or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related technical field.

Note: Equivalent professional work experience will be considered in lieu of a degree.

Contractor Operational Details

• Work Arrangement: Hybrid schedule.
• Hardware: Company-provided equipment will be shipped/provided for this role.