Launch Your Collections Career: Interview Day in Plano

Regional Management Corp; Plano (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional Finance in Plano, TX is hosting an interview day for a Collections Specialist position. The role handles outbound and inbound calls to resolve delinquency and determine optimal repayment solutions while maintaining excellent customer service.

The job requires strong communication, problem-solving skills, and proficiency with MS Office and database software. Experience in collections is preferred; bilingual candidates are welcome to apply.

Qualifications

• 2+ years of collections experience
• Must pass pre-employment screening
• 5+ years of collections experience
• Bi-lingual (preferred)

Responsibilities

• Compare and evaluate possible loan resolution solutions and decide which to recommend to customers.
• Respond promptly and accurately to customers' servicing questions.
• Assist borrowers with loan maintenance requests.
• Input data and verify information to process electronic payments.
• Provide information about products and services to generate revenue through cross-sell/up-sell opportunities.
• Document each customer interaction in the servicing system.
• Perform loan-related mathematical calculations.
• Follow up and research tasks to ensure problem resolution.
• Adhere to scheduling guidelines and operational controls.
• Explain loan payment histories and request corrections when necessary.
• Other duties as assigned

Skills

Collections experience

Customer service

Problem solving

Communication

Tools

MS Office

Database software

Word processing

Spreadsheets

Email

Business applications

Job description

Regional Finance in Plano, TX is hosting an interview day for a Collections Specialist position. The role handles outbound and inbound calls to resolve delinquency and determine optimal repayment solutions while maintaining excellent customer service.

The job requires strong communication, problem-solving skills, and proficiency with MS Office and database software. Experience in collections is preferred; bilingual candidates are welcome to apply.