Interview Day for Collections Specialists

Regional-Finance; Plano (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Regional Finance's Plano office is hiring a Collections Specialist to handle outbound and inbound calls, assess delinquent accounts, and determine the best loan resolution strategies using a variety of collections techniques. You will document interactions and perform follow-up to ensure resolution.

Qualifications include 2+ years in collections, strong customer service and communication skills, and proficiency with MS Office; bilingual abilities are preferred.

Qualifications

• 2+ years of collections experience.
• Bilingual abilities preferred.
• Strong verbal and written communication.

Responsibilities

• Handle outbound and inbound calls to resolve delinquency.
• Determine best loan resolution strategies.
• Document interactions and perform follow-up.
• Cross-sell/up-sell opportunities when appropriate.
• Adhere to scheduling guidelines and compliance.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Interpersonal skills

Tools

MS Office

Job description

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance.At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization.As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team.If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.Regional Finance is hiring! We are excited to host an interview day for Collections Specialists in our Plano office. Click that apply button and we will schedule you for a time on 11/12!Job PurposeThe Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.Duties and ResponsibilitiesCompare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.Responsible for prompt and accurate response to customer's servicing questions and concerns.Assist borrowers with other loan maintenance requests.Input data and verify information to process electronic payments.Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.Properly document each customer interaction in the servicing system.Perform loan-related mathematical equations.Perform follow-up and research tasks to ensure problem resolution.Adhere to specific scheduling guidelines to ensure proper phone coverage.Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.Perform follow-up and research tasks to ensure resolution.Other duties as assignedMinimum Qualifications2+ years of collections experienceMust pass pre-employment screeningPreferred Qualifications5+ years of collections experienceBi-lingualCritical CompetenciesProficient in using MS Office and database softwareStrong customer service and problem solving skillsExcellent verbal and written communication skillsProficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications softwareCommunication skills necessary to effectively identify process gaps and improvements to ManagementWorking ConditionsThis position works in an office environment.If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional FinanceRegional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.