Launch Specialist: Restaurant Onboarding & Training

The Sage Group; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

The Sage Group is seeking a Launch Specialist to travel to restaurants and onboard them to our products, enhancing their lifecycle experience on our platform. You will work cross-functionally with sales, account management, operations, product, and analytics teams to build a delightful merchant experience.

You will report to the Onboarding Lead for your geo within our Platform Operations organization, with a role that combines in-person visits and remote coordination across regions.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of work experience in restaurant/bar management, customer support, or hospitality.
• Excellent external and internal customer support skills.
• Experience working cross-functionally with other departments.

Responsibilities

• Interface directly with merchant restaurants to improve their onboarding experience.
• Create and execute plans for merchant onboarding strategy and seamless adoption.
• Perform hands-on in-store work, training merchant staff on using platforms.
• Create training materials to encourage staff understanding and adoption.
• Learn software configuration and oversee implementation of digital ordering and SaaS tools.
• Identify opportunities to improve merchant workflows to maximize revenue.

Skills

Merchant onboarding

Cross-functional collaboration

Training staff

Customer support excellence

Attention to detail

Education

Bachelor's degree or equivalent work experience

Job description

The Sage Group is seeking a Launch Specialist to travel to restaurants and onboard them to our products, enhancing their lifecycle experience on our platform. You will work cross-functionally with sales, account management, operations, product, and analytics teams to build a delightful merchant experience.

You will report to the Onboarding Lead for your geo within our Platform Operations organization, with a role that combines in-person visits and remote coordination across regions.