Restaurant Ops Leader — Onboarding & Growth

sunday; Culver City (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock Options

Health insurance

LA office with hybrid work

Job summary

sunday is seeking an Operations Manager in Los Angeles to deliver best-in-class experiences to restaurateurs. You will manage onboarding, training, and ongoing support for restaurant partners, coordinating cross-functional efforts to drive adoption and growth.

Reporting to the US Operations Senior Manager, you will collaborate with teams in Atlanta, Chicago, London, Paris, and beyond, visiting restaurants and shaping a scalable operational system. Join early and help us make it simple!

Qualifications

• 2-4 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies
• Excellent communication skills, with the ability to convey goals and deadlines clearly.
• Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.

Responsibilities

• Day-to-day account management: Own a portfolio of restaurant partners as their primary point of contact, ensuring a smooth experience from onboarding through ongoing support.
• Onboarding & activation: Execute a frictionless onboarding process by coordinating setup, training, and go-live to reduce time from signed to active and drive early adoption.
• Restaurant support & retention: Provide timely, high-quality customer support, resolving issues and escalating more complex cases as needed to maintain strong partner relationships.
• Adoption & usage growth: Support increased product usage by identifying and applying proven tactics that encourage adoption among restaurant teams and diners.
• Operational execution: Manage daily operational workflows (onboarding tasks, follow-ups, issue tracking) to ensure work is completed accurately and on time.
• Process & data-driven improvement: Monitor dashboards to identify operational issues and contribute ideas to improve processes, tools, and documentation based on hands-on experience.

Skills

Customer success

Account management

Operational planning

Data analysis

Tools

CRM software

Data dashboards

Job description

sunday is seeking an Operations Manager in Los Angeles to deliver best-in-class experiences to restaurateurs. You will manage onboarding, training, and ongoing support for restaurant partners, coordinating cross-functional efforts to drive adoption and growth.

Reporting to the US Operations Senior Manager, you will collaborate with teams in Atlanta, Chicago, London, Paris, and beyond, visiting restaurants and shaping a scalable operational system. Join early and help us make it simple!