Restaurant Ops Leader — Onboarding & Growth

sunday; Culver City (CA); Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Stock Options

Health insurance

LA office with hybrid work

Résumé du poste

sunday is seeking an Operations Manager in Los Angeles to deliver best-in-class experiences to restaurateurs. You will manage onboarding, training, and ongoing support for restaurant partners, coordinating cross-functional efforts to drive adoption and growth.

Reporting to the US Operations Senior Manager, you will collaborate with teams in Atlanta, Chicago, London, Paris, and beyond, visiting restaurants and shaping a scalable operational system. Join early and help us make it simple!

Qualifications

• 2-4 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies
• Excellent communication skills, with the ability to convey goals and deadlines clearly.
• Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.

Responsabilités

• Day-to-day account management: Own a portfolio of restaurant partners as their primary point of contact, ensuring a smooth experience from onboarding through ongoing support.
• Onboarding & activation: Execute a frictionless onboarding process by coordinating setup, training, and go-live to reduce time from signed to active and drive early adoption.
• Restaurant support & retention: Provide timely, high-quality customer support, resolving issues and escalating more complex cases as needed to maintain strong partner relationships.
• Adoption & usage growth: Support increased product usage by identifying and applying proven tactics that encourage adoption among restaurant teams and diners.
• Operational execution: Manage daily operational workflows (onboarding tasks, follow-ups, issue tracking) to ensure work is completed accurately and on time.
• Process & data-driven improvement: Monitor dashboards to identify operational issues and contribute ideas to improve processes, tools, and documentation based on hands-on experience.

Connaissances

Customer success

Account management

Operational planning

Data analysis

Outils

CRM software

Data dashboards

Description du poste

sunday is seeking an Operations Manager in Los Angeles to deliver best-in-class experiences to restaurateurs. You will manage onboarding, training, and ongoing support for restaurant partners, coordinating cross-functional efforts to drive adoption and growth.

Reporting to the US Operations Senior Manager, you will collaborate with teams in Atlanta, Chicago, London, Paris, and beyond, visiting restaurants and shaping a scalable operational system. Join early and help us make it simple!