Project Coordinator

The Sage Group; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

The Sage Group is seeking a Launch Specialist to travel to restaurants and onboard them to our products, enhancing their lifecycle experience on our platform. You will work cross-functionally with sales, account management, operations, product, and analytics teams to build a delightful merchant experience.

You will report to the Onboarding Lead for your geo within our Platform Operations organization, with a role that combines in-person visits and remote coordination across regions.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of work experience in restaurant/bar management, customer support, or hospitality.
• Excellent external and internal customer support skills.
• Experience working cross-functionally with other departments.

Responsibilities

• Interface directly with merchant restaurants to improve their onboarding experience.
• Create and execute plans for merchant onboarding strategy and seamless adoption.
• Perform hands-on in-store work, training merchant staff on using platforms.
• Create training materials to encourage staff understanding and adoption.
• Learn software configuration and oversee implementation of digital ordering and SaaS tools.
• Identify opportunities to improve merchant workflows to maximize revenue.

Skills

Merchant onboarding

Cross-functional collaboration

Training staff

Customer support excellence

Attention to detail

Education

Bachelor's degree or equivalent work experience

Job description

The Sage Group’s client is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Onboarding Lead for your geo within our Platform Operations organization.

This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You’re excited about this opportunity because you will…

• Interface directly with merchant restaurants and work tirelessly to improve their experience
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
• Create merchant training materials to encourage staff understanding and adoption
• Learn the ins-and-outs of software configuration and oversee the implementation of digital ordering and SaaS tools
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company s

We’re excited about you because…

• Bachelor’s degree or equivalent work experience
• 5+ years of work experience in restaurant/bar management, customer support, or hospitality
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Excellent external and internal customer support skills
• Experience working successfully cross functionally with other departments
• Proactive by nature and most engaged when you are operating at the lowest level of detail