Onboarding Manager

7Seventy; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

7Seventy is seeking an Onboarding Manager to own the end-to-end onboarding experience for new restaurant customers, from kickoff through go-live. You will configure and test accounts, guide customers through implementation, and coordinate with internal teams to ensure a smooth transition into support.

You will refine playbooks and templates, scale processes, and report on onboarding metrics while managing multiple implementations.

Qualifications

• 2–4+ years in B2B SaaS implementation or customer onboarding.
• Excellent written and verbal communication with a customer-first approach.
• Strong organizational and process-management abilities; able to create structure.
• Familiarity with CRM and customer support platforms (HubSpot, Salesforce, Intercom).

Responsibilities

• Own end-to-end onboarding for restaurant customers from kickoff to go-live.
• Configure and test accounts to reflect the restaurant's voice, menu, hours, and policies.
• Communicate clearly with restaurant owners and staff via email, phone, and text.
• Troubleshoot setup and integration issues with POS, reservation platforms, and other tech; escalate when needed.
• Manage multiple onboardings simultaneously, keeping accounts on schedule.
• Develop and improve onboarding playbooks, templates, and documentation for scalability.
• Partner with Sales and Customer Support for smooth handoffs.
• Track onboarding metrics and identify patterns to improve processes.

Skills

Onboarding

B2B SaaS

Customer communication

Organizational skills

Process management

CRM familiarity

Hospitality tech awareness

Tools

HubSpot

Salesforce

Intercom

Job description

As an Onboarding Manager, you will own the end-to-end onboarding experience for new customers, from kickoff through go-live. You will manage account configuration and testing, guide customers through implementation, troubleshoot setup and integration issues, and coordinate with internal teams to ensure a smooth transition into ongoing support.

You will also help improve and scale the onboarding process by refining playbooks, templates, documentation, and reporting while managing multiple customer implementations at the same time.

What You’ll Do

• Own the complete onboarding experience for new restaurant customers, managing each implementation from the initial kickoff through go-live.
• Configure and thoroughly test each customer account to ensure it accurately reflects the restaurant's voice, menu, operating hours, and policies from day one.
• Communicate clearly, professionally, and warmly with restaurant owners and staff through email, phone, and text, including customers who may have limited technical experience.
• Troubleshoot account setup and integration issues involving point-of-sale systems, reservation platforms, and other connected technologies, and appropriately escalat issues to Product or Engineering when needed.
• Manage multiple customer onboardings at the same time while keeping each account on schedule and preventing implementation delays.
• Create, maintain, and continuously improve onboarding playbooks, templates, and documentation to make the onboarding process faster, more scalable, and more consistent as the business grows.
• Partner closely with Sales and Customer Support to ensure smooth customer handoffs both at the beginning of onboarding and after onboarding is complete.
• Track and report key onboarding metrics, including time-to-go-live, completion rate, and early activation, while identifying recurring patterns and opportunities to improve the onboarding process.

Qualifications

• 2–4+ years of experience in B2B SaaS implementation or customer onboarding.
• Excellent written and verbal communication skills, with a kind, empathetic, and customer-first approach.
• Strong organizational and process-management skills, with the ability to create structure rather than wait for established processes.
• Comfort working in an early-stage environment where priorities, processes, and workflows may still be evolving.
• A scalable problem-solving mindset, with the ability to resolve immediate customer needs while also identifying ways to make solutions repeatable.
• Familiarity with CRM and customer support platforms such as HubSpot, Salesforce, Intercom, or similar tools.
• Experience with hospitality technology, including point-of-sale systems, reservation platforms, or restaurant software, is a strong plus.

Why Join

• Join a fast-growing restaurant technology market driven by increasing demand for digital operations, reservation technology, and guest experience tools.
• Work with a lean, high-growth team where individual contributions can have a meaningful impact on the business and on the success of restaurant customers.
• Help shape how restaurants modernize their operations and improve the way they serve guests.
• Work in a collaborative environment with support and guidance from experienced colleagues and managers who can help you develop professionally and achieve your goals.

Recruitment notice: all communication only happens from authorized email addresses ending [e-mail]. We never ask for payments or sensitive documents. Suspect a scam? Email [e-mail]