Launch IT Career: Helpdesk Technician & On-Call Support

Martignetti Companies; Taunton (MA); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plans

Job summary

Martignetti Companies in Taunton, MA is seeking an IT Helpdesk Technician to join a dynamic team supporting first-line technical issues. You will handle calls, emails, and tickets, resolve problems with Windows, iOS and Android devices, and maintain assets via MDM.

The role includes creating knowledge articles and contributing to IT operations. Ideal candidates have 1–2 years of experience or a recent graduate ready to learn, with strong customer service and Office skills.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 1–2 years of IT experience, or recent grad open to training.
• Excellent customer service and effective communication.
• Strong documentation and problem-solving abilities.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer inbound calls, walk-up traffic, emails, and helpdesk tickets for technical support.
• Ticket management, triage issues, and resolve tickets using Zendesk.
• Maintain asset records using the MDM platform.
• Manage user accounts in Active Directory and Entra ID.
• Create and maintain process and knowledge-based articles.
• Configure and troubleshoot Windows, iOS, and Android devices.
• Support conference room technology (Neat, Crestron, projectors).
• Data entry to support IT Department management.
• Participate in on-call rotation.
• Available for occasional night and weekend work as needed.

Skills

Customer service

Communication

Detail-oriented

Tech savvy

Office suite

Education

Associate's degree

Bachelor's degree preferred

Tools

Zendesk

Active Directory

Entra ID

MDM platform

Windows

iOS

Android

Job description

Martignetti Companies in Taunton, MA is seeking an IT Helpdesk Technician to join a dynamic team supporting first-line technical issues. You will handle calls, emails, and tickets, resolve problems with Windows, iOS and Android devices, and maintain assets via MDM.

The role includes creating knowledge articles and contributing to IT operations. Ideal candidates have 1–2 years of experience or a recent graduate ready to learn, with strong customer service and Office skills.