IT Helpdesk & Desktop Support Technician (On-Call)

TTM Technologies; Logan (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacation

Job summary

TTM Technologies, Inc. is seeking a Help Desk/Desktop Support specialist to resolve software, hardware, and network issues for the company user base. You will diagnose Level One problems, provide user training, and escalate complex cases to specialized teams.

Responsibilities include Active Directory management, VPN access, and remote support via tools like Bomgar and WebEx. The role requires strong communication and the ability to learn new technologies quickly.

Qualifications

• 2 - 3 years of related experience

Responsibilities

• Provide technical software, hardware and network problem resolution in a call center environment.
• Diagnose and resolve Level One problems for user’s computer software and hardware, network, and internet connection problems
• Escalate more complex end-user problems to the appropriate team members and provide one-on-one end-user training as needed.
• Assist in creating materials for end-user frequently asked questions (FAQs).

Skills

Help Desk support

User training

Windows OS

Office apps

Network troubleshooting

Remote access tools

Active Directory

VPN

Communication

Team collaboration

Education

MS or Cisco Certification (plus)

Tools

Active Directory

VPN

Remote Desktop

Bomgar

WebEx

ManageEngine

Printer troubleshooting

Job description

TTM Technologies, Inc. is seeking a Help Desk/Desktop Support specialist to resolve software, hardware, and network issues for the company user base. You will diagnose Level One problems, provide user training, and escalate complex cases to specialized teams.

Responsibilities include Active Directory management, VPN access, and remote support via tools like Bomgar and WebEx. The role requires strong communication and the ability to learn new technologies quickly.