IT Helpdesk Technician

Martignetti Companies; Taunton (MA); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plans

Job summary

Martignetti Companies in Taunton, MA is seeking an IT Helpdesk Technician to join a dynamic team supporting first-line technical issues. You will handle calls, emails, and tickets, resolve problems with Windows, iOS and Android devices, and maintain assets via MDM.

The role includes creating knowledge articles and contributing to IT operations. Ideal candidates have 1–2 years of experience or a recent graduate ready to learn, with strong customer service and Office skills.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 1–2 years of IT experience, or recent grad open to training.
• Excellent customer service and effective communication.
• Strong documentation and problem-solving abilities.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer inbound calls, walk-up traffic, emails, and helpdesk tickets for technical support.
• Ticket management, triage issues, and resolve tickets using Zendesk.
• Maintain asset records using the MDM platform.
• Manage user accounts in Active Directory and Entra ID.
• Create and maintain process and knowledge-based articles.
• Configure and troubleshoot Windows, iOS, and Android devices.
• Support conference room technology (Neat, Crestron, projectors).
• Data entry to support IT Department management.
• Participate in on-call rotation.
• Available for occasional night and weekend work as needed.

Skills

Customer service

Communication

Detail-oriented

Tech savvy

Office suite

Education

Associate's degree

Bachelor's degree preferred

Tools

Zendesk

Active Directory

Entra ID

MDM platform

Windows

iOS

Android

Job description

Martignetti is looking for the right team member to invest in as you launch a career with us. Our company is growing, if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level technical support, ensuring that our employees can work effectively. This position could be a launchpad for many successful careers at Martignetti and we pride ourselves on our employees' development and growth within the company.

Key Responsibilities

• Answer inbound calls, walk-up traffic, emails, and helpdesk ticket requests for technical support.
• Ticket management, triage issues, and resolve incoming IT support tickets using Zendesk ticketing system.
• Maintain company asset records using the mobile device management platform.
• Manage user accounts in Microsoft Active Directory, Entra ID and other software platforms.
• Create and maintain process and knowledge-based articles.
• Configure and troubleshoot Windows, IOS and Android devices.
• Support technology used in conference rooms such as Neat bars, Crestron, projectors and displays.
• Perform data entry or other tasks to support our IT Department Management Team.
• Participate in on-call rotation.
• Must be available for occasional night and weekend work as needed.

Requirements

• Knowledge / Skills / Abilities Excellent customer service skills with the ability to communicate effectively.
• Attention to detail and the ability to accurately document technical issues.
• Great with computers, tech savvy with a high aptitude for learning technology.
• Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
• Understand’s the fundamentals of troubleshooting skills with a desire for continual learning.

Education/Experience/Training

• Associate's degree required; Bachelor's Degree preferred.
• Looking for 1-2 years' experience, but seeking to train a recent grad or someone looking to change careers and start in IT.

Compensation & Benefits

• Base Salary: $70,000-$78,000
• Benefits: Comprehensive benefits package including medical, dental, vision, and retirement plans