IT Helpdesk Technician: First-Response Support

Marathon Health; United States; On-site; USD 33,000 - 41,000; Full time

Job summary

Marathon Health is seeking a first-level IT support professional to act as the initial contact for hardware, software, networks, and telephony issues. You will assist users via phone, chat, and ticketing systems, resolve or escalate requests, and ensure timely communication on status and resolution.

The role requires an Associate’s Degree in IT and 2+ years of help desk experience, with strong knowledge of Windows OS, Microsoft 365, and Active Directory.

Qualifications

• Associate’s Degree in IT and 2+ years’ experience in a help desk or similar role.
• Experience administering Windows operating systems and Office products.
• Strong communication and problem-solving skills.

Responsibilities

• Act as the initial point of contact for technical support via phone, chat, and ticketing systems.
• Deliver first-level support for computer hardware, software, networks, telephony, and peripherals.
• Manage user accounts, including password resets and permissions.
• Diagnose and resolve issues remotely and escalate when needed.
• Meet SLAs and maintain HIPAA, PCI, Hi Trust compliance.

Skills

Help desk experience

Windows OS

Active Directory

Microsoft 365

TCP/IP

Windows Server

Customer service

Remote work experience

Education

Associate’s Degree in Information Technology

Tools

CompTIA A+ / Network+ certification

Job description

Marathon Health is seeking a first-level IT support professional to act as the initial contact for hardware, software, networks, and telephony issues. You will assist users via phone, chat, and ticketing systems, resolve or escalate requests, and ensure timely communication on status and resolution.

The role requires an Associate’s Degree in IT and 2+ years of help desk experience, with strong knowledge of Windows OS, Microsoft 365, and Active Directory.