IT Helpdesk Technician (Information Technology)

MARTIGNETTI COMPANIES; Taunton (MA); Hybrid; USD 70,000 - 78,000; Full time

Job summary

Martignetti Companies in Taunton, MA is seeking an IT Helpdesk Technician to support employees with technical issues and inquiries. You will respond to calls, emails and tickets, manage user accounts, maintain asset records, and contribute to knowledge base articles while participating in on-call rotations.

This role offers a path for growth in a technology-focused environment with comprehensive benefits and opportunities to learn across Windows, iOS, and Android platforms.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 1–2 years’ IT helpdesk or related experience considered.
• Willingness to train a recent graduate or career changer.

Responsibilities

• Provide first-level IT support via calls, walk-ins, emails and tickets.
• Ticket triage and resolution using Zendesk ticketing system.
• Maintain asset records using the mobile device management platform.
• Manage user accounts in Active Directory, Entra ID and related tools.
• Create and maintain process and knowledge-based articles.
• Configure and troubleshoot Windows, iOS and Android devices.
• Support conference room tech (Neat bars, Crestron, projectors, displays).
• Participate in on-call rotation and occasional night/weekend work.

Skills

Customer service

Problem solving

Attention to detail

Technical aptitude

Microsoft Office

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Zendesk

Active Directory

Entra ID

Microsoft 365 / Office

Job description

Description

Martignetti is looking for the right team member to invest in as you launch a career with us. Our company is growing, if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level technical support, ensuring that our employees can work effectively. This position could be a launchpad for many successful careers at Martignetti and we pride ourselves on our employees’ development and growth within the company.

Location

• This role does not offer sponsorship nor relocation
• Taunton, Massachusetts/ Hybrid based on business needs

Key Responsibilities

• Answer inbound calls, walk-up traffic, emails, and helpdesk ticket requests for technical support.
• Ticket management, triage issues, and resolve incoming IT support tickets using Zendesk ticketing system.
• Maintain company asset records using the mobile device management platform.
• Manage user accounts in Microsoft Active Directory, Entra ID and other software platforms.
• Create and maintain process and knowledge-based articles.
• Configure and troubleshoot Windows, IOS and Android devices.
• Support technology used in conference rooms such as Neat bars, Crestron, projectors and displays.
• Perform data entry or other tasks to support our IT Department Management Team.
• Participate in on-call rotation.
• Must be available for occasional night and weekend work as needed.

Requirements

Knowledge / Skills / Abilities

• Excellent customer service skills with the ability to communicate effectively.
• Attention to detail and the ability to accurately document technical issues.
• Great with computers, tech savvy with a high aptitude for learning technology.
• Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
• Understands the fundamentals of troubleshooting skills with a desire for continual learning.

Education/Experience/Training:

• Associate’s degree required; Bachelor’s Degree preferred.
• Looking for 1-2 years’ experience, but seeking to train a recent grad or someone looking to change careers and start in IT.

Compensation & Benefits

• Base Salary: $70,000-$78,000
• Benefits: Comprehensive benefits package including medical, dental, vision, and retirement plans

Physical Demands and Environment

• Must be able to lift 25-50 lbs. unassisted.
• Work requires the employee to bend, kneel, crouch, or reach as may be necessary to accomplish tasks
• Work requires considerable mental concentration to effectively execute complex tasks requiring periods of focused mental and visual concentration
• Works in a standard office environment
• Occasional travel may be required
• Minimal potential for injury in the performance of duties

Martignetti Companies prides itself on being a company where you can bring your best self to work every day. We strive to be an employer of choice where everyone feels they belong. We act on our commitment to Diversity, Equity & Inclusion by offering a substantial benefits package that includes generous paid time off, medical, dental, and vision insurance, a comprehensive 401(k) plan, and employee discounts.

Martignetti Companies is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, age, sex, gender, sexual orientation, national origin, ancestry, disability, genetics, veteran status, or any other characteristic protected by law.

NOTE: This job description covers the essential functions of the role but is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be asked to perform additional duties to support business needs.