LATAM Strategic Account Leader — SaaS & Partners

GRUBBRR; Boca Raton (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

GRUBBRR is seeking an energetic Strategic Account Manager to drive expansion across Latin America from our Boca Raton office. This role blends account management, reseller development, business development, and project coordination to ensure customer success from engagement through implementation and growth.

The ideal candidate will build and manage strategic relationships with customers and partners, recruit and enable reseller networks, coordinate deployments, and identify new revenue

Qualifications

• 3-5+ years of experience in SaaS, restaurant technology, POS, payments, hospitality technology, or related B2B technology sales.
• Experience managing strategic customer accounts.
• Experience working with reseller, channel, or distribution partners is strongly preferred.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent relationship-building, communication, and presentation skills.

Responsibilities

• Serve as the primary relationship manager for assigned customers, strategic accounts, and reseller partners throughout Latin America.
• Build and maintain trusted relationships with executive stakeholders and operational teams.
• Develop account plans that drive customer success, retention, and revenue growth.
• Conduct regular business reviews with customers and reseller partners.
• Ensure high levels of customer and partner satisfaction.
• Identify, recruit, onboard, and develop new reseller partners across Latin America.
• Train and enable partners on GRUBBRR's products, platform, and go-to-market strategy.
• Support reseller sales efforts through joint customer engagements, demonstrations, and solution development.
• Build productive relationships with distributors, system integrators, technology partners, payment providers, and VARs.
• Coordinate customer implementations with internal deployment, product, engineering, and support teams.
• Assist customers with menu design, configuration, onboarding, testing, and rollout planning.
• Monitor implementation milestones and proactively resolve issues that could impact project success.
• Ensure successful customer launches and smooth transitions into ongoing operations.
• Act as the customer's advocate throughout the implementation process.
• Identify and pursue new business opportunities within existing customer accounts and through new reseller relationships.
• Support the sales cycle from discovery through contract execution.
• Achieve assigned revenue and growth objectives.
• Maintain accurate opportunity management, forecasting, and customer activity within Salesforce CRM.
• Partner closely with Sales, Marketing, Product, Deployments, Customer Success, and Support teams.
• Provide customer and partner feedback that improves products, programs, and internal processes.
• Stay current on restaurant technology trends and competitive solutions.

Skills

SaaS sales

Account management

Relationship building

CRM discipline

Cross-functional collaboration

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

GRUBBRR is seeking an energetic Strategic Account Manager to drive expansion across Latin America from our Boca Raton office. This role blends account management, reseller development, business development, and project coordination to ensure customer success from engagement through implementation and growth.

The ideal candidate will build and manage strategic relationships with customers and partners, recruit and enable reseller networks, coordinate deployments, and identify new revenue