LATAM Relationship Manager – SaaS Growth & AI

Fin. The highest performing Customer Agent; United States; Hybrid; USD 192,000 - 270,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Health/dental/vision coverage

Stock options / RSUs

Regular pay reviews

Unlimited access to Claude Code and AI

Flexible PTO

Parental Leave

In-office bicycle storage

Company events

Job summary

Fin is seeking a Relationship Manager in the United States to lead the growth and expansion of our LATAM book of business. You will nurture existing client relationships, identify upsell opportunities, and collaborate with Marketing, Product, and CS teams to drive revenue and customer value.

The role requires 4+ years in closing, 2+ years SaaS experience, and proficiency in Portuguese with Spanish preferred.

Qualifications

• 4+ years experience in a closing role.
• 2+ years of SaaS experience selling similar products
• Must be proficient in Portuguese, fluency in Spanish also preferred
• Interest in AI and its role in transforming customer service and experience
• Strong sales instincts and track record hitting and exceeding quota
• Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services.
• Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
• Exhibit a strong sense of urgency in managing client relationships and driving growth.

Responsibilities

• Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our evolving products and processes
• Create your own demonstrations, tailored to client needs
• Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
• Develop and present growth plans, strategizing time accordingly and prioritizing key accounts
• Network within accounts to connect with key stakeholders, influence decisions, and drive engagement
• Participate in virtual and in-person events to showcase our solutions and represent the company
• Willingness to travel in market
• Successfully negotiate contracts with procurement to protect our book of business.

Skills

Closing experience

SaaS sales

Portuguese fluent

Spanish preferred

AI interest

Sales forecasting

Cross-functional collaboration

Job description

Fin is seeking a Relationship Manager in the United States to lead the growth and expansion of our LATAM book of business. You will nurture existing client relationships, identify upsell opportunities, and collaborate with Marketing, Product, and CS teams to drive revenue and customer value.

The role requires 4+ years in closing, 2+ years SaaS experience, and proficiency in Portuguese with Spanish preferred.