LatAm Enterprise Account Lead: Growth & Onboarding

Latent AI; Hawthorne (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

401(k) retirement plan

Paid parental leave

Discretionary bonuses

Stock purchase plan

Paid vacation and holidays

Job summary

Latent AI is looking for a proactive Starlink Enterprise Account Lead to manage and enhance customer relationships in Latin America. This role demands effective communication, exceptional customer service, and a background in project management.

The ideal candidate will speak both English and Spanish fluently, have a relevant degree, and possess extensive experience in customer-facing roles. Attractive benefits include comprehensive medical coverage and 3 weeks paid vacation.

Qualifications

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience.
• 2+ years of consulting or project management experience.
• 1+ year experience in a customer-facing role.
• Fluent in English and Spanish.

Responsibilities

• Act as the primary contact for enterprise customers in LATAM.
• Deliver impeccable customer service, managing accounts effectively.
• Collect and communicate customer feedback to enhance services.
• Retain and grow LATAM accounts in revenue and service.
• Implement process enhancements across teams.

Skills

Customer service

Project management

Fluent in English and Spanish

Problem-solving skills

Technical knowledge of telecommunications

Education

Bachelor’s degree in engineering or business

High school diploma/equivalency certificate and 2+ years of professional experience

Tools

Technical documentation

Job description

Latent AI is looking for a proactive Starlink Enterprise Account Lead to manage and enhance customer relationships in Latin America. This role demands effective communication, exceptional customer service, and a background in project management.

The ideal candidate will speak both English and Spanish fluently, have a relevant degree, and possess extensive experience in customer-facing roles. Attractive benefits include comprehensive medical coverage and 3 weeks paid vacation.