LATAM Enterprise Account Manager — Growth & Onsite Onboarding

SpaceX; Hawthorne (CA); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Wellness and retirement benefits

Paid time off

Job summary

SpaceX in Hawthorne, CA is seeking a Starlink Enterprise Account Manager for Latin America. You will be the primary contact for enterprise customers from contract signature through onboarding, activation, and ongoing revenue growth, focusing on customized Starlink solutions and coordinating with cross-functional teams.

The role requires a mix of business development, project management, and strong communication skills to manage multiple accounts and ensure client satisfaction.

Qualifications

• Bachelor's degree or 10+ years professional experience in business development, operations, engineering, or account management.
• 3+ years consulting or project management experience.
• 3+ years customer-facing experience.

Responsibilities

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
• Define, standardize, and streamline processes, enabling these custom solutions to scale across the business.
• Deliver impeccable customer service, including efficient acknowledgment and resolution of issues.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development.

Skills

Customer management

Project management

Enterprise sales

Communication skills

Education

Bachelor's degree

High school diploma + 10+ years experience

Job description

SpaceX in Hawthorne, CA is seeking a Starlink Enterprise Account Manager for Latin America. You will be the primary contact for enterprise customers from contract signature through onboarding, activation, and ongoing revenue growth, focusing on customized Starlink solutions and coordinating with cross-functional teams.

The role requires a mix of business development, project management, and strong communication skills to manage multiple accounts and ensure client satisfaction.