Enterprise Account Manager — AI Agents (Remote LATAM)

elevenlabs

United States

On-site

USD 100,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Annual discretionary stipend

Annual social travel stipend

Annual company offsite

Co-working stipend

Job summary

ElevenLabs is seeking a remote Senior Customer Success professional to manage enterprise accounts in the Spanish LATAM region. You will advise on AI agents, drive integrations, and optimize outcomes for scalable adoption.

You will lead expansion opportunities, collaborate with Sales and Engineering, and aim to grow multi-product revenue while delivering exceptional customer experience across web, mobile, and telephony platforms.

Qualifications

5+ years in Customer Success or Account Management for B2B SaaS, AI/ML products, LATAM region.
Fluent in Spanish and English.
Experience building and deploying AI agents.
Experience with API integrations and SDKs.
Proven experience driving revenue with quota ownership and cross-sell.
Strong problem-solving, technical, and analytical skills.

Responsibilities

Partner with enterprise customers to deploy AI agents and achieve business outcomes.
Guide best practices for deploying agents across web, mobile, and telephony and integrations.
Analyze agent performance to identify friction and optimization opportunities.
Own expansion outcomes across a defined portfolio and drive cross-sell with Sales and Success teams.
Collaborate with Sales, Engineering, and Customer Success to convert success into durable revenue growth.