Latin America Starlink Customer Success Lead

Starlink; Redmond (WA); On-site; USD 110,000 - 160,000; Full time

Job summary

Starlink is seeking a Customer Success Manager for LATAM to own assigned Latin American accounts from signature through onboarding and activation, and to drive ongoing growth across the book of business.

You will be the primary contact, tracking readiness, shipments, activations, and payments while maintaining account health and forecasting revenue. Collaboration with engineering, finance, and operations is expected to resolve issues and pursue expansion opportunities.

Qualifications

• Bachelor's degree in engineering, business, or a related field or 6+ years of account-related experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• Professional fluency in Spanish (written and spoken).

Responsibilities

• Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn.
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery.
• Build account plans that define current state, a healthy account, and the next dollar of revenue.
• Identify expansion, additional sites or kits, and new ways customers can use Starlink.
• Facilitate leadership business reviews that connect Starlink performance to customer results.
• Forecast retention and revenue for the book so leadership can plan against a real number.
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts.
• Help shape how we operate in Latin America, including country-level priorities, onboarding, and getting paid.
• Document processes that support expansion and scaling of the business.

Skills

Book of business

Spanish fluency

Revenue & account health

Executive communication

Education

Bachelor's degree in engineering, business, or related field

HS diploma + 6+ years experience

Tools

CRM systems

Job description

Starlink is seeking a Customer Success Manager for LATAM to own assigned Latin American accounts from signature through onboarding and activation, and to drive ongoing growth across the book of business.

You will be the primary contact, tracking readiness, shipments, activations, and payments while maintaining account health and forecasting revenue. Collaboration with engineering, finance, and operations is expected to resolve issues and pursue expansion opportunities.