LatAm Backhaul Growth & Customer Success Manager

SpaceX Corp.; Bastrop (TX); Hybrid; USD 95,000 - 140,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager for LatAm backhaul in Bastrop, TX. You will own the Latin America backhaul accounts from signing through onboarding, activation, payments, and growth, serving as the primary contact for each account.

You will drive revenue growth, monitor health and risk, ensure timely invoicing, and coordinate with engineering, finance, and operations to improve service delivery across multiple countries.

Qualifications

• Bachelor’s degree in engineering, business, or related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections)
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish and/or Portuguese (written and spoken)

Responsibilities

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Help shape how we operate backhaul in Latin America, including country-level priorities, onboarding, local billing and tax, and getting paid
• Document processes that support expansion and scaling of the business

Skills

Spanish fluency

Portuguese fluency

Communication skills

Education

Bachelor’s degree in engineering or business or related field

High school diploma + 6+ years experience

Job description

SpaceX is seeking a Starlink Customer Success Manager for LatAm backhaul in Bastrop, TX. You will own the Latin America backhaul accounts from signing through onboarding, activation, payments, and growth, serving as the primary contact for each account.

You will drive revenue growth, monitor health and risk, ensure timely invoicing, and coordinate with engineering, finance, and operations to improve service delivery across multiple countries.