Last Mile Ops Lead | Route Optimization & Team Coaching

RXO, Inc.; Suwanee (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career development programs

Job summary

RXO is seeking an Operations Lead in Last Mile at our Suwanee, GA site to coordinate with site leadership and support home delivery services. You’ll help manage day-to-day operations and drive continuous improvements.

The role requires 4 years of operations experience, 2 years of operational leadership, and 2 years of customer service experience. You’ll train driver teams, work with warehouse staff, contract carriers, and customer service to meet safety, quality, and productivity goals.

Qualifications

• 4 years of experience in operations.
• 2 years of operational leadership.
• 2 years of customer service experience.

Responsibilities

• Build relationships with internal and contracted teams and manage dispatch of contract carriers.
• Use operational metrics to identify improvements and create actionable plans.
• Train and develop driver teams and customer service personnel to meet safety, quality, and productivity goals.
• Coordinate with warehouse, carriers, and customer service to ensure smooth daily operations.
• Partner with the Operations Manager to identify problem areas and improve routing and efficiency.

Skills

Operations leadership

Customer service

Team training

Tools

Microsoft Office

Job description

RXO is seeking an Operations Lead in Last Mile at our Suwanee, GA site to coordinate with site leadership and support home delivery services. You’ll help manage day-to-day operations and drive continuous improvements.

The role requires 4 years of operations experience, 2 years of operational leadership, and 2 years of customer service experience. You’ll train driver teams, work with warehouse staff, contract carriers, and customer service to meet safety, quality, and productivity goals.