Last-Mile Operations Lead: Team Leadership & Dispatch

RXO, Inc.; Smyrna (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and...

401(k) retirement plan with up to 5%

Pre-tax accounts to help streamline

Company-paid disability and life保险

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off, holidays, and volunteer

Job summary

RXO, Inc. is seeking a Lead Last Mile Operations to coordinate with site leadership and support home delivery services. You will help manage day-to-day operations and drive improvements within a large warehouse and delivery network.

This role emphasizes leadership, communication, and the ability to train contract carriers and warehouse staff, while partnering with the Operations Manager to optimize routes and performance.

Qualifications

• 4 years of experience in operations.
• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Leadership

Communication

Team Management

Tools

Microsoft Office

Job description

RXO, Inc. is seeking a Lead Last Mile Operations to coordinate with site leadership and support home delivery services. You will help manage day-to-day operations and drive improvements within a large warehouse and delivery network.

This role emphasizes leadership, communication, and the ability to train contract carriers and warehouse staff, while partnering with the Operations Manager to optimize routes and performance.