Last Mile Operations Manager: Route Optimization & Leadership

RXO, Inc.; North Haven (CT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) retirement plan with company-m

Health, dental and vision insurance

Paid time off including holidays

Tuition reimbursement

Job summary

RXO, Inc. in North Haven, CT is seeking a Manager, Last Mile Operations to lead daily contract carrier activities, optimize routes, and ensure on-time delivery. You will work closely with carriers to plan and monitor routes while driving continuous improvement across the operation.

You will mentor staff, participate in hiring and training, ensure policy compliance, and use route planning software to continually improve efficiency and service quality to customers.

Qualifications

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office (Word/Outlook/Excel).

Responsibilities

• Oversee daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Skills

Logistics management

Education

Bachelor's degree in business, logistics, or similar

Tools

Microsoft Office

Job description

RXO, Inc. in North Haven, CT is seeking a Manager, Last Mile Operations to lead daily contract carrier activities, optimize routes, and ensure on-time delivery. You will work closely with carriers to plan and monitor routes while driving continuous improvement across the operation.

You will mentor staff, participate in hiring and training, ensure policy compliance, and use route planning software to continually improve efficiency and service quality to customers.