Last Mile Operations Leader | Dispatch & Team Coaching

RXO; Avondale (AZ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Leadership development programs

Paid time off and holidays

Job summary

RXO is seeking a Lead, Operations in Last Mile in Avondale, AZ to coordinate with site leadership and support home delivery services. The role offers opportunities to influence day-to-day operations and drive improvements across the last mile network.

You will lead a 15-20 person team, use metrics to improve processes, and train staff to meet safety, quality, and productivity goals while delivering exceptional customer service.

Qualifications

• 4 years of experience in operations.
• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Lead a team of 15-20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans.
• Train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Partner with Operations Manager to identify problem areas and restructure routes for efficiency.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet customer expectations.

Skills

Operations experience

Logistics/Transportation experience

Verbal & written communication

Interpersonal & leadership

Tools

Microsoft Office

Job description

RXO is seeking a Lead, Operations in Last Mile in Avondale, AZ to coordinate with site leadership and support home delivery services. The role offers opportunities to influence day-to-day operations and drive improvements across the last mile network.

You will lead a 15-20 person team, use metrics to improve processes, and train staff to meet safety, quality, and productivity goals while delivering exceptional customer service.