Last Mile Operations Lead: Drive Delivery Excellence

RXO Inc.; Avondale (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Pre-tax accounts

Disability & Life Insurance

Employee Assistance Program

Career and Leadership Development

Paid time off

Volunteer days

Job summary

RXO Inc. is seeking a Lead, Last Mile Operations in Avondale, AZ to coordinate with site leadership and support home delivery services. You will supervise a team, utilize metrics to drive improvements, and partner with managers to optimize routes and carrier performance.

The role emphasizes leadership, safety, and delivering exceptional customer service in a fast-paced last-mile environment. This full-time position offers comprehensive benefits and opportunities for career growth.

Qualifications

• 4+ years of operations experience.
• Experience with Microsoft Office.
• Strong communication and leadership skills.

Responsibilities

• Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage metrics to identify improvement areas and create actionable plans to improve the business.
• Train material handlers to meet safety, quality, and productivity goals.
• Foster positive working relationships with warehouse staff, contract carriers, and driver helpers.
• Manage dispatch of contract carriers and resolve day-to-day issues.
• Partner with the Operations Manager to identify problem areas and restructure routes for efficiency.
• Train and develop carriers, dispatchers, and warehouse personnel to meet customer expectations.

Skills

Team leadership

Operations management

Data-driven decisions

Microsoft Office

Communication skills

Job description

RXO Inc. is seeking a Lead, Last Mile Operations in Avondale, AZ to coordinate with site leadership and support home delivery services. You will supervise a team, utilize metrics to drive improvements, and partner with managers to optimize routes and carrier performance.

The role emphasizes leadership, safety, and delivering exceptional customer service in a fast-paced last-mile environment. This full-time position offers comprehensive benefits and opportunities for career growth.