Last Mile Operations Lead: Drive Delivery Excellence

RXO; Leland (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Pre-tax accounts

Disability & life insurance

Employee Assistance Program (EAP)

Leadership development programs

Paid time off and holidays

Job summary

RXO is seeking a Last Mile Operations Lead in North Carolina to guide a team of 15–20 material handlers, coordinate home delivery operations, and drive improvements in safety, quality, and productivity.

You will analyze operational metrics to identify improvement areas, train staff to meet performance goals, and collaborate with the Operations Manager to optimize routes and service levels for customers across North America.

Qualifications

• 2 years of experience in a supervisory role.
• 5 years of experience in logistics and/or transportation.
• Proficient in Microsoft Office applications.
• Bachelor’s degree or equivalent related work or military experience is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans.
• Train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, and driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas and restructure routes for efficiency.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet customer expectations.

Skills

Team leadership

Supervision

Logistics

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

RXO is seeking a Last Mile Operations Lead in North Carolina to guide a team of 15–20 material handlers, coordinate home delivery operations, and drive improvements in safety, quality, and productivity.

You will analyze operational metrics to identify improvement areas, train staff to meet performance goals, and collaborate with the Operations Manager to optimize routes and service levels for customers across North America.