Last-Mile Field Ops Leader

RXO, Inc.

Loxley (AL)

On-site

USD 85,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

EAP

Career development programs

Paid time off

Job summary

RXO, Inc. is seeking a Field Delivery Manager for Last Mile Operations to support and optimize home delivery across locations within the assigned territory. You will lead day-to-day field operations, collaborate with independent contract carriers and client stakeholders, and drive performance through safety, quality, and efficiency initiatives.

Travel regularly to maintain carrier and client relationships. Excellent communication and organizational skills are essential for success in this

Qualifications

4+ years of progressive experience in logistics, transportation, supply chain, home delivery, or field operations.
Bachelor's degree in business, supply chain, logistics, or related field, or equivalent combination of education and relevant work experience.
Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
Strong problem-solving, communication, and organizational skills.
Willingness to travel regularly within an assigned territory.
Valid driver's license and the ability to safely operate a vehicle.

Responsibilities

Lead day-to-day field operations and coordinate with independent contract carriers, client stakeholders, dispatch teams, and warehouse personnel to ensure safe, efficient deliveries.
Drive operational performance across multiple delivery sites and client locations.
Monitor key metrics including On-Time Delivery (OTD), Voice of Customer (VOC), Overall Satisfaction (OSAT), and service-level performance.
Conduct ride-alongs and field audits to evaluate safety, delivery quality, installation, customer experience, and compliance.
Coach independent contract carriers and delivery teams to improve performance and service execution.
Support daily loadouts, route planning, dispatch operations, and issue resolution.
Serve as the primary RXO representative for day-to-day client interactions and relationship management.
Travel regularly throughout the assigned territory to support field operations and maintain carrier/client relationships.
Identify future capacity needs and support carrier recruitment, onboarding, and network expansion initiatives.