In-Station Customer Service Associate – Last-Mile Support

Amazon Inc.; Lowell (AR); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate, DSL, based in Lowell, AR. The role provides real-time in-station customer support, connecting customers with experts for accurate package information and ensuring on-time deliveries.

You will work at or near a last-mile delivery warehouse, interacting with customers, warehouse staff, and delivery partners to resolve issues and improve the customer experience, often under dynamic conditions.

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Responsibilities

• Communicate with customers in-person, by phone and email.
• Empathize with customer needs and set clear expectations.
• Resolve issues and provide accurate information.
• Compose concise, grammatically correct written responses.
• Work a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service

Microsoft Office

Time management

Communication

Written/Verbal

Education

High school diploma

Bachelor's degree

Tools

Outlook

Excel

Word

Job description

Amazon is hiring a Delivery Station Customer Service Associate, DSL, based in Lowell, AR. The role provides real-time in-station customer support, connecting customers with experts for accurate package information and ensuring on-time deliveries.

You will work at or near a last-mile delivery warehouse, interacting with customers, warehouse staff, and delivery partners to resolve issues and improve the customer experience, often under dynamic conditions.