Last-Mile Customer Support Associate

Amazon; Riverside (CA); On-site; USD 53,440,000 - 74,386,000; Full time

Job summary

Amazon is hiring for a customer support role based in Riverside, California. You will interact with customers in-person and via phone or email, empathize with needs, resolve issues, and maintain high standards of service. The position requires standing, walking, and light lifting as part of daily duties.

The team values clear communication, quick decision-making, and a strong customer-centric mindset to ensure a positive delivery experience across all touchpoints.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Experience using computers and Microsoft Office (Outlook, Word, Excel).
• Ability to manage time effectively in dynamic environments.
• Familiarity with multiple web browsers and search tools.

Responsibilities

• Communicate with customers in-person, by phone and email.
• Empathize with customer needs and set expectations.
• Uphold company values and respect customers.
• Resolve issues and provide concise written responses.

Skills

Customer service

MS Office

Time management

Browser familiarity

Written communication

Education

High school diploma

Tools

Microsoft Office

Job description

Amazon is hiring for a customer support role based in Riverside, California. You will interact with customers in-person and via phone or email, empathize with needs, resolve issues, and maintain high standards of service. The position requires standing, walking, and light lifting as part of daily duties.

The team values clear communication, quick decision-making, and a strong customer-centric mindset to ensure a positive delivery experience across all touchpoints.