Last-Mile Customer Support Specialist

Talentify; Richmond (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon is seeking a dedicated Customer Service professional based in Richmond, VA. You will engage with customers in person and via phone or email, resolving issues and guiding deliveries with clear, concise communication.

Ideal candidates have strong written and verbal skills, proficiency with Microsoft Office, and the ability to manage time and multitask in a dynamic logistics environment.

Qualifications

• Experience in customer service environments.
• Ability to communicate clearly via phone, email, and in person.
• Strong time management and multitasking skills.

Responsibilities

• Communicate with customers in-person, by phone, and by email.
• Empathize with customer needs and resolve issues.
• Provide accurate written responses and set expectations.
• Assist with delivery coordination and problem solving.

Skills

Customer service

Communication

Time management

Multitasking

Microsoft Office

Education

Bachelor's degree or equivalent

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Amazon is seeking a dedicated Customer Service professional based in Richmond, VA. You will engage with customers in person and via phone or email, resolving issues and guiding deliveries with clear, concise communication.

Ideal candidates have strong written and verbal skills, proficiency with Microsoft Office, and the ability to manage time and multitask in a dynamic logistics environment.