Laser Field Technician - On-Site & Remote Repairs

Stuller Service Centers, Inc.; Cranston (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

B&D Sales Corporation of Cranston, Rhode Island, is seeking a Laser Field Repair Technician to diagnose, repair and maintain laser equipment for jewelers worldwide. The role requires driving to customer sites, troubleshooting remotely and in-person, and delivering excellent service with a customer-focused approach.

Candidates should have a high school diploma, strong communication skills, and technical/mechanical aptitude.

Qualifications

• High school diploma or equivalent required.
• Strong communication across phone, email, and in-person interactions.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn circuitry and mechanical systems.

Responsibilities

• Troubleshoot, test, and repair laser equipment both remotely and in person.
• Document customer interactions and process invoices using company systems.
• Respond to customer inquiries via phone, email, and virtual platforms.
• Collaborate with internal teams and specialists to deliver a seamless customer experience.
• Drive a company vehicle for customer site visits and equipment deliveries.
• Lift, crate, and uncrate laser equipment and shipments as needed.
• Provide on-site customer support with occasional travel as needed.

Skills

Strong communication

Problem solving

Technical aptitude

Self-motivated

Education

High school diploma or equivalent

Tools

Laser equipment knowledge

Job description

B&D Sales Corporation of Cranston, Rhode Island, is seeking a Laser Field Repair Technician to diagnose, repair and maintain laser equipment for jewelers worldwide. The role requires driving to customer sites, troubleshooting remotely and in-person, and delivering excellent service with a customer-focused approach.

Candidates should have a high school diploma, strong communication skills, and technical/mechanical aptitude.