Laser Field Repair Technician

Stuller, Inc.; Rhode Island; On-site; USD 55,000 - 85,000; Full time

Job summary

Stuller, Inc. is seeking a Laser Field Repair Technician to support jewelers worldwide by diagnosing, repairing, and maintaining laser equipment in remote and on-site environments.

The role combines technical and mechanical expertise with strong customer service, collaborating with internal teams and traveling to client locations as needed with flexible travel options.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with clean record; drug screen and background check.
• Strong communication across phone, email, and in person.
• Customer-focused with strong problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Willingness to learn circuitry and mechanical systems.
• Positive, coachable attitude and strong work ethic.
• Forklift experience preferred.
• Experience in mechanical, electrical, or electromechanical work is a plus.
• Knowledge of jewelry industry and/or laser equipment is a plus.

Responsibilities

• Troubleshoot, test, and repair laser equipment remotely and on-site.
• Document customer interactions and process invoices using company systems.
• Respond to customer inquiries via phone, email, and virtual platforms.
• Collaborate with internal teams and specialists to deliver a seamless customer experience.
• Drive a company vehicle for customer site visits and equipment deliveries.
• Lift, crate, and uncrate laser equipment and shipments as needed.
• Provide on-site customer support with occasional travel based on service needs; overnight travel may be required.
• Maintain a professional, customer-focused approach during all service interactions.

Skills

Communication skills

Customer focus

Problem solving

Multitasking

Independence

Technical aptitude

Team collaboration

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Brief Description

Join the

Brief Description

Join the B&D Sales team and be part of a fast-paced, collaborative environment where you’ll help jewelers create unforgettable moments for their customers. The Laser Field Repair Technician supports jewelers worldwide by providing high-quality service, repairs, and maintenance for laser equipment in both remote and on-site environments. This role combines technical and mechanical expertise with strong customer service skills to diagnose issues, troubleshoot equipment, and ensure optimal performance. Working in a fast-paced, customer-focused setting, the technician collaborates closely with internal teams while traveling to customer locations as needed, with reduced and flexible travel options available to support business and individual needs.

Key Responsibilities

• Troubleshoot, test, and repair laser equipment both remotely and in person
• Document customer interactions and process invoices using company systems
• Respond to customer inquiries via phone, email, and virtual platforms
• Collaborate with internal teams and specialists to deliver a seamless customer experience
• Drive a company vehicle for customer site visits and equipment deliveries
• Lift, crate, and uncrate laser equipment and shipments as needed
• Provide on-site customer support as needed, including limited or occasional travel based on service needs and technician availability (overnight travel may be required in some cases)
• Maintain a professional, customer-focused approach during all service interactions

Basic Qualifications

• High school diploma or equivalent
• Valid driver’s license with a clean driving record (subject to drug screen and background check)
• Strong communication skills across phone, email, and in-person interactions
• Customer-focused mindset with strong problem-solving abilities
• Ability to multitask and adapt in a fast-paced environment
• Self-motivated with the ability to work independently and as part of a team
• Technical and mechanical aptitude with a willingness to learn circuitry and mechanical systems
• Positive, coachable attitude and strong work ethic

Preferred Qualifications

• Forklift operation experience
• Previous experience in mechanical, electrical, or electromechanical work, microelectronics, diagnostics, or technician roles
• Knowledge of the jewelry industry and/or laser equipment

Summary

B&D Sales Corporation: A Stuller Company

B&D Sales Corporation of Cranston, Rhode Island, was founded in 1984 on the belief that excellence in laser equipment sales and support is essential to the jewelry industry. In 2018, B&D became a Stuller company and continues to uphold a strong commitment to going the extra mile to deliver the highest standards of customer service.

B&D employs a team of highly qualified technicians who bring deep expertise in diagnostics, maintenance, and specialized equipment support. Together, they play a critical role in supporting jewelers worldwide.

About Stuller

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.