Laser Field Repair Technician

MJSA; Cranston (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology provider in the jewelry industry is seeking a Laser Field Repair Technician in Cranston, Rhode Island. This role involves providing exceptional service and technical support for laser equipment to jewelers worldwide. Key responsibilities include answering customer inquiries, troubleshooting and repairing equipment, and documenting customer interactions. The ideal candidate should possess strong communication skills, a high school diploma, and technical aptitude. This position may require travel and involves a customer-first attitude.

Qualifications

• Valid driver’s license with a clean driving record required.
• Self-motivated and able to work both independently and as part of a team.
• Willingness to learn about circuitry and mechanics.
• Customer-focused mindset with quick problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Self-motivated; able to work independently or as part of a team.
• Technical and mechanical aptitude; willingness to learn circuitry and mechanics.
• Positive, coachable attitude and strong work ethic.

Responsibilities

• Answer customer inquiries via phone, email, and virtual platforms.
• Troubleshoot, test, and repair laser equipment remotely and in person.
• Document interactions and process invoices using company systems.
• Travel to customer locations for service and equipment deliveries.
• Drive the company van for customer site visits and equipment deliveries.
• Lift, crate, and uncrate laser equipment and shipments as needed.
• Travel to customer locations, with occasional overnight trips.
• Maintain a professional and customer-first attitude during all service interactions.

Skills

Strong communication skills

Customer-focused mindset

Ability to multitask

Technical and mechanical aptitude

Positive, coachable attitude

Teamwork

Technical aptitude

Willingness to learn

Work ethic

Education

High school diploma or equivalent

Job description

Stuller Inc. – Laser Field Repair Technician

B&D Sales: A Stuller Company (Cranston, Rhode Island)

The Laser Field Repair Technician will help support jewelers worldwide by delivering top-notch service, repairs, and maintenance for laser equipment in a fast-paced, dynamic environment.

Basic Qualifications:

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record (subject to drug screen and background check).
• Strong communication skills across phone, email, and in-person interactions.
• Customer-focused mindset with quick problem-solving abilities.
• Ability to multitask and adapt in a fast-paced environment.
• Self-motivated and able to work both independently and as part of a team.
• Technical and mechanical aptitude with a willingness to learn circuitry and mechanics.
• Positive, coachable attitude and strong work ethic.

Preferred Qualifications:

• Previous electrical, micro-electronics, diagnostic or technician experience.
• Knowledge of the jewelry industry and/or laser equipment.

Key Responsibilities:

• Answer customer inquiries via phone, email, and virtual platforms.
• Work with customers to troubleshoot, test, and repair their laser equipment remotely and in person.
• Document customer interactions and process invoices using company systems.
• Collaborate with internal specialists to deliver a seamless customer experience.
• Drive the company van for customer site visits and equipment deliveries.
• Lift, crate, and uncrate laser equipment and shipments as needed.
• Travel to customer locations, with occasional overnight trips.
• Maintain a professional and customer-first attitude during all service interactions.