Laser Field Service Engineer - Travel & On-Site Support

ADP, Inc.; Dallas (TX); On-site; USD 34,000 - 41,000; Full time

Job summary

ADP, Inc. in Dallas, TX seeks a Laser Field Service Technician to diagnose, repair and test complex Mitsubishi Machining products at customer sites. The role requires travel Monday through Friday with weekends at home; travel is regional with potential international assignments.

On-site work and telephone support are essential, along with strong customer-facing skills. Required: machining knowledge, use of hand tools, Windows, and valid driver’s license.

Qualifications

• Associates or technical degree preferred.
• Experience with electrical measurement and inspection techniques (voltmeter, oscilloscope, and other measuring equipment).
• Experience in troubleshooting and repairing mechanical problems (ball screws, bearings, gearing, and various way systems).
• Experience in Mechanical measurement and inspection techniques (indicators, micrometers, gauge blocks and optical comparator).

Responsibilities

• Travel to customer locations to diagnose complex technical problems and perform on-site repair
• Examine machines mechanically and electrically in order to perform repairs by dismantling machines and rebuilding as needed
• Diagnose technical problems and troubleshoot via telephone
• Communicate professionally and effectively with customers
• Effectively interpret schematics and block diagrams to analyze and troubleshoot problems
• Document in detail product problems and resolutions
• Other duties as assigned

Skills

Machining knowledge

Hand tools

Windows OS

Communication skills

Height awareness

Driver's license

Education

Associates or technical degree preferred

Electrical measurement techniques

Mechanical troubleshooting

Mechanical measurement techniques

Job description

ADP, Inc. in Dallas, TX seeks a Laser Field Service Technician to diagnose, repair and test complex Mitsubishi Machining products at customer sites. The role requires travel Monday through Friday with weekends at home; travel is regional with potential international assignments.

On-site work and telephone support are essential, along with strong customer-facing skills. Required: machining knowledge, use of hand tools, Windows, and valid driver’s license.