Laser Field Repair Technician

Stuller Service Centers, Inc.; Cranston (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

B&D Sales Corporation of Cranston, Rhode Island, is seeking a Laser Field Repair Technician to diagnose, repair and maintain laser equipment for jewelers worldwide. The role requires driving to customer sites, troubleshooting remotely and in-person, and delivering excellent service with a customer-focused approach.

Candidates should have a high school diploma, strong communication skills, and technical/mechanical aptitude.

Qualifications

• High school diploma or equivalent required.
• Strong communication across phone, email, and in-person interactions.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn circuitry and mechanical systems.

Responsibilities

• Troubleshoot, test, and repair laser equipment both remotely and in person.
• Document customer interactions and process invoices using company systems.
• Respond to customer inquiries via phone, email, and virtual platforms.
• Collaborate with internal teams and specialists to deliver a seamless customer experience.
• Drive a company vehicle for customer site visits and equipment deliveries.
• Lift, crate, and uncrate laser equipment and shipments as needed.
• Provide on-site customer support with occasional travel as needed.

Skills

Strong communication

Problem solving

Technical aptitude

Self-motivated

Education

High school diploma or equivalent

Tools

Laser equipment knowledge

Job description

• Location 55 Stamp Farm Road,Cranston, RI, 02910,United States
• Job Category Sales, Customer Experience, Full-Time
• Travel 25%
• Manage Others No

Join theB&D Sales team and be part of a fast-paced, collaborative environment where you'll help jewelers create unforgettable moments for their customers.

TheLaser Field Repair Techniciansupports jewelers worldwide by providing high-quality service, repairs, and maintenance for laser equipment in both remote and on-site environments. This role combines technical and mechanical expertise with strong customer service skills to diagnose issues, troubleshoot equipment, and ensure optimal performance. Working in a fast-paced, customer-focused setting, the technician collaborates closely with internal teams while traveling to customer locations as needed, with reduced and flexible travel options available to support business and individual needs.

Key Responsibilities

• Troubleshoot, test, and repair laser equipment both remotely and in person
• Document customer interactions and process invoices using company systems
• Respond to customer inquiries via phone, email, and virtual platforms
• Collaborate with internal teams and specialists to deliver a seamless customer experience
• Drive a company vehicle for customer site visits and equipment deliveries
• Lift, crate, and uncrate laser equipment and shipments as needed
• Provide on-site customer support as needed, including limited or occasional travel based on service needs and technician availability (overnight travel may be required in some cases)
• Maintain a professional, customer-focused approach during all service interactions

Basic Qualifications

• High school diploma or equivalent
• Valid driver’s license with a clean driving record (subject to drug screen and background check)
• Strong communication skills across phone, email, and in-person interactions
• Customer-focused mindset with strong problem-solving abilities
• Ability to multitask and adapt in a fast-paced environment
• Self-motivated with the ability to work independently and as part of a team
• Technical and mechanical aptitude with a willingness to learn circuitry and mechanical systems
• Positive, coachable attitude and strong work ethic

Preferred Qualifications

• Previous experience in mechanical, electrical, or electromechanical work, microelectronics, diagnostics, or technician roles
• Knowledge of the jewelry industry and/or laser equipment

Summary

B&D Sales Corporation of Cranston, Rhode Island, was founded in 1984 on the belief that excellence in laser equipment sales and support is essential to the jewelry industry. In 2018, B&D became a Stuller company and continues to uphold a strong commitment to going the extra mile to deliver the highest standards of customer service.

B&D employs a team of highly qualified technicians who bring deep expertise in diagnostics, maintenance, and specialized equipment support. Together, they play a critical role in supporting jewelers worldwide.

About Stuller

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana.

Additional Information