Laser Field Service Technician — Onsite & Travel

Manufacturing Jewelers & Suppliers of America; Cranston (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology provider in the jewelry industry is seeking a Laser Field Repair Technician in Cranston, Rhode Island. This role involves providing exceptional service and technical support for laser equipment to jewelers worldwide. Key responsibilities include answering customer inquiries, troubleshooting and repairing equipment, and documenting customer interactions. The ideal candidate should possess strong communication skills, a high school diploma, and technical aptitude. This position may require travel and involves a customer-first attitude.

Qualifications

• Valid driver’s license with a clean driving record required.
• Self-motivated and able to work both independently and as part of a team.
• Willingness to learn about circuitry and mechanics.

Responsibilities

• Answer customer inquiries via phone, email, and virtual platforms.
• Troubleshoot, test, and repair laser equipment remotely and in person.
• Document interactions and process invoices using company systems.
• Travel to customer locations for service and equipment deliveries.

Skills

Strong communication skills

Customer-focused mindset

Ability to multitask

Technical and mechanical aptitude

Positive, coachable attitude

Education

High school diploma or equivalent

Job description

A leading technology provider in the jewelry industry is seeking a Laser Field Repair Technician in Cranston, Rhode Island. This role involves providing exceptional service and technical support for laser equipment to jewelers worldwide. Key responsibilities include answering customer inquiries, troubleshooting and repairing equipment, and documenting customer interactions. The ideal candidate should possess strong communication skills, a high school diploma, and technical aptitude. This position may require travel and involves a customer-first attitude.