Landscape Operations Leader

BrightView; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company contributions

6–9 company-paid holidays

Job summary

BrightView Landscapes, LLC is seeking an Operations Manager to oversee day-to-day branch operations, drive efficiency and safety, and lead staff to achieve financial and operational targets. You will coordinate workflows, manage resources, and ensure compliance with company policies while delivering exceptional customer service.

The role requires 7+ years in construction or landscaping with 2-3 years of management experience, proficiency in Microsoft Office and company systems, and a willingness

Qualifications

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry
• Minimum 7 years of experience in the construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
• Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment
• Bilingual in English and Spanish preferred
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment

Responsibilities

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Skills

Leadership

Team management

Communication skills

Bilingual (English/Spanish) preferred

Education

Associate’s or Bachelor’s degree in landscape or business

Equivalent experience in service industry

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Outlook

FSM

BrightPath

MFP/WAR calls

Mobile apps

Job description

BrightView Landscapes, LLC is seeking an Operations Manager to oversee day-to-day branch operations, drive efficiency and safety, and lead staff to achieve financial and operational targets. You will coordinate workflows, manage resources, and ensure compliance with company policies while delivering exceptional customer service.

The role requires 7+ years in construction or landscaping with 2-3 years of management experience, proficiency in Microsoft Office and company systems, and a willingness