Landscape Enhancement Operations Lead

BrightView Landscapes; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer contributions

Paid holidays

Paid time off

Tuition reimbursement

Job summary

BrightView Landscapes is seeking an Enhancement Manager to oversee scheduling and directing personnel and resources for high-quality enhancement services. The EM supports Account Managers in estimating, design, and client meetings, and may sell enhancement services with or without base maintenance contracts.

The EM oversees a portfolio of landscape services and multiple crews, and leads day-to-day scheduling and staff development with a focus on safety and quality standards.

Qualifications

• Associate degree (minimum 2 years) in a business‑related field or equivalent experience required.
• Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace
• Minimum of 1 year of supervisory experience
• Obtain and maintain a PLANET Certification (Installation of Hard and Softscapes)

Responsibilities

• Understand client needs via regular communication with the Account Manager(s)
• Manage all landscape enhancement services, including the coordination of all materials, people, equipment, and subcontractors required to produce quality work.
• Inspect properties before scheduled service to properly prepare a specific action plan for service.
• Understand irrigation systems, identify necessary repairs or adjustments, and communicate recommendations to the appropriate party.
• Monitor all aspects of the landscape and identify insect or disease problems.
• Perform hands‑on work with crews to meet work and scheduling demands.
• Implement and enforce BrightViewpolicies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment.
• Work with the Branch Manager to identify staffing needs, hire new crew members, and prepare daily crew schedules.
• Ensure proper paperwork is completed for all employee changes and hires.
• Communicate with, counsel, train, discipline, review, and develop a growth plan for employees.
• Hands‑on training and support of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards.
• Focus on safety and monitor safety records.
• Maintain and manage all required administrative systems, including but not limited to time sheets, job databases, and service schedules.
• Order materials as needed and monitor costs and deliveries.
• Request purchase orders and use in accordance with company guidelines.
• Assist the Branch Manager in the performance of enhancement sales tasks as required.

Skills

Customer service leadership

Team scheduling

Staff training

Education

Associate degree in business-related field

PLANET Certification (Installation of Hard and Softscapes)

Job description

BrightView Landscapes is seeking an Enhancement Manager to oversee scheduling and directing personnel and resources for high-quality enhancement services. The EM supports Account Managers in estimating, design, and client meetings, and may sell enhancement services with or without base maintenance contracts.

The EM oversees a portfolio of landscape services and multiple crews, and leads day-to-day scheduling and staff development with a focus on safety and quality standards.