Enhancement Operations Lead

BrightView Landscapes; San Fernando (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k with employer contributions

Paid holidays

Tuition reimbursement

Job summary

BrightView Landscapes, LLC is seeking an Enhancement Manager to lead scheduling and directing personnel for quality, cost-effective enhancement services. You will support Account Managers in estimating, design, client meetings, and selling enhancements, while overseeing a portfolio and multiple service teams.

You will train and develop crews, plan daily schedules, ensure safety, and manage paperwork and personnel changes.

Qualifications

• Associate degree (minimum 2 years) in a business-related field or equivalent experience.
• Minimum of 3 years of customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace
• Minimum of 1 year of supervisory experience
• Obtain and maintain a PLANET Certification (Installation of Hard and Softscapes)

Responsibilities

• Understand client needs via regular communication with the Account Manager(s)
• Manage all landscape enhancement services, including coordination of materials, people, equipment, and subcontractors
• Inspect properties before scheduled service to properly prepare a specific action plan for service
• Understand irrigation systems, identify repairs or adjustments, and communicate recommendations
• Monitor landscape and identify insect or disease problems
• Perform hands-on work with crews to meet work and scheduling demands
• Implement and enforce BrightView policies and procedures for upkeep, storage, and training
• Work with Branch Manager to identify staffing needs, hire crews, and prepare daily schedules
• Ensure proper paperwork for employee changes and hires
• Communicate with, counsel, train, discipline, review, and develop growth plans for employees
• Hands-on training and support of crew members, including operation of equipment, pruning techniques, safety, and quality standards
• Focus on safety and monitor safety records
• Maintain administrative systems (time sheets, job databases, service schedules)
• Order materials as needed and monitor costs and deliveries
• Request purchase orders and use per company guidelines
• Assist Branch Manager in enhancement sales tasks as required

Skills

Customer Service

Leadership

Management

Communication

Education

Associate degree in business or related field

PLANET Certification (Hard/Softscapes)

Job description

BrightView Landscapes, LLC is seeking an Enhancement Manager to lead scheduling and directing personnel for quality, cost-effective enhancement services. You will support Account Managers in estimating, design, client meetings, and selling enhancements, while overseeing a portfolio and multiple service teams.

You will train and develop crews, plan daily schedules, ensure safety, and manage paperwork and personnel changes.