Landscape Customer Success Specialist

POOLCORP; Bellevue (KY); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Employee stock purchase plan

Seasonal rewards programs

Employee assistance program

Vendor discounts

Job summary

Horizon Distributors, Inc. is hiring a Customer Service Representative in Bellevue, WA. The CSR will be the face of the sales center, handling walk-ins and phone orders, providing product knowledge and recommendations to help customers grow their landscape businesses.

Responsibilities include greeting customers, upselling, coordinating sales orders, and following up to expand opportunities. Candidates should be customer-focused, detail-oriented, and able to lift up to 75 pounds; forklift

Qualifications

• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Thrives in a fast-paced environment serving business owners with urgent needs.
• Clear verbal and written communication; asks questions and solves problems.
• Cooperative, dependable team player with learning aptitude.

Responsibilities

• Greets walk-in and phone customers and understands needs.
• Recommends products, upsell options and complementary items.
• Collaborates with team and uses resources to sell Horizon’s value.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to introduce opportunities and grow business.
• Resolves customer complaints professionally and promptly.

Skills

Customer service

Detail oriented

Communication

Team player

Computer skills

Forklift certification

Lifting 75 lbs

18+ years

Education

High school diploma or GED

Job description

Horizon Distributors, Inc. is hiring a Customer Service Representative in Bellevue, WA. The CSR will be the face of the sales center, handling walk-ins and phone orders, providing product knowledge and recommendations to help customers grow their landscape businesses.

Responsibilities include greeting customers, upselling, coordinating sales orders, and following up to expand opportunities. Candidates should be customer-focused, detail-oriented, and able to lift up to 75 pounds; forklift