Landscape Customer Care Specialist – Orders & Support

Great Lakes Landscape Supply, Inc; Northern (KY); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health Insurance

HSA

401(k) Matching

Paid Time Off

Advancement Opportunities

Employee discounts

Résumé du poste

Great Lakes Landscape Supply, Inc. is seeking a West Olive Customer Service Representative to be the main contact for customers, handling inquiries, processing orders, and ensuring satisfaction through effective communication.

This office-based role focuses on accurate order entry and timely delivery coordination. The position emphasizes strong communication, attention to detail, and the ability to build lasting customer relationships while staying informed about product offerings and industry

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with customer service software and MS Office.

Responsabilités

• Serve as the primary point of contact for customers via phone, email, and in-person.
• Address inquiries, process orders, and provide product details and pricing.
• Coordinate with logistics to ensure timely delivery and issue resolution.
• Maintain accurate order records and update customers on order status.

Connaissances

Customer service

Communication skills

Interpersonal skills

Attention to detail

Microsoft Office

Order processing software

CRM software

Formation

High school diploma

Outils

CRM software

Microsoft Office

Order processing systems

Description du poste

Great Lakes Landscape Supply, Inc. is seeking a West Olive Customer Service Representative to be the main contact for customers, handling inquiries, processing orders, and ensuring satisfaction through effective communication.

This office-based role focuses on accurate order entry and timely delivery coordination. The position emphasizes strong communication, attention to detail, and the ability to build lasting customer relationships while staying informed about product offerings and industry