West Olive Customer Service Representative

Great Lakes Landscape Supply, Inc; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

HSA

401(k) Matching

Paid Time Off

Advancement Opportunities

Employee discounts

Job summary

Great Lakes Landscape Supply, Inc. is seeking a West Olive Customer Service Representative to be the main contact for customers, handling inquiries, processing orders, and ensuring satisfaction through effective communication.

This office-based role focuses on accurate order entry and timely delivery coordination. The position emphasizes strong communication, attention to detail, and the ability to build lasting customer relationships while staying informed about product offerings and industry

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with customer service software and MS Office.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in-person.
• Address inquiries, process orders, and provide product details and pricing.
• Coordinate with logistics to ensure timely delivery and issue resolution.
• Maintain accurate order records and update customers on order status.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Microsoft Office

Order processing software

CRM software

Education

High school diploma

Tools

CRM software

Microsoft Office

Order processing systems

Job description

West Olive Customer Service Representative

As a Customer Service Representative for Great Lakes Landscape Supply, you will be the primary point of contact for our valued customers, providing outstanding service and support. Your responsibilities will include addressing inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem resolution.

What we Offer

• Health insurance & Health Savings Account (HSA)
• Matching 401(k) plan
• Paid time off for vacation and holidays
• Advancement opportunites
• Employee product discounts

Compensation:

Pay Depending on experienceFull timeMonday – Friday

About Great Lakes Landscape Supply

Great Lakes Landscape Supply is a leading provider of high-quality landscape supplies, serving landscaping professionals, contractors, and homeowners. Our extensive product range includes natural stone, trees, shrubs, perennials, hardscape goods, and a wide variety of other landscaping materials. We pride ourselves on delivering exceptional products and service that contribute to the success of our customers' landscaping projects

Essential Functions

• CUSTOMER ENGAGEMENT
• Respond promptly and professionally to customer inquiries
• via phone, email, and in-person.
• Provide product information, pricing, and delivery details to
• assist customers in making informed decisions.
• Build and maintain strong customer relationships through
• positive interactions and exceptional service.
• ORDER PROCESSING
• Receive and process customer orders accurately and
• efficiently.
• Coordinate with the logistics team to ensure timely delivery
• of products.
• Keep customers informed about the status of their orders
• and address any issues that may arise.
• PRODUCT KNOWLEDGE
• Develop a comprehensive understanding of the company's
• product offerings.
• Assist customers in selecting the right products for their
• specific landscaping needs.
• Stay informed about industry trends and product updates.

Experience

• High school diploma or equivalent; additional
• education or training in customer service is a plus.
• Proven experience in customer service, preferably
• Excellent communication skills, both verbal and
• Strong interpersonal skills with a customerfocused approach.
• Detail-oriented and organized, with the ability to
• Proficient in using customer service software,
• order processing systems, and Microsoft Office
• Suite.

Necessary Job Skills

• This position involves both office-based and onsite customer interactions.
• Regular working hours with occasional flexibility
• based on business needs.

Desired Job Skills

• High school diploma or equivalent; additional
• education or training in customer service is a plus.
• Proven experience in customer service, preferably
• Excellent communication skills, both verbal and
• Strong interpersonal skills with a customerfocused approach.
• Detail-oriented and organized, with the ability to
• Proficient in using customer service software,
• order processing systems, and Microsoft Office

Education Requirements

This position involves both office-based and onsite customer interactions. Regular working hours based on business needs.