Landscape Accounts Manager - Growth & Service

Brightvie; Fort Myers (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Tuition reimbursement

Paid time off

Job summary

BrightView Landscapes, LLC seeks an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, strengthening long-term relationships and overseeing field operations. You will identify upsell opportunities, develop estimates, and deliver timely proposals to ensure client satisfaction.

Responsibilities include renewals, site walkthroughs, issue resolution, and collaboration with the Operations Manager to meet service standards.

Qualifications

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify opportunities to sell ancillary services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain long-term relationships with clients across all points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and client satisfaction.
• Support hiring, training, and coaching of field crews.
• Promote and enforce safety policies and procedures.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records current.

Skills

Strong written and verbal comms

Leadership and coaching

Teamwork and collaboration

CRM system usage

Education

Bachelor’s or Associate degree in business-related field

Tools

CRM system

Job description

BrightView Landscapes, LLC seeks an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, strengthening long-term relationships and overseeing field operations. You will identify upsell opportunities, develop estimates, and deliver timely proposals to ensure client satisfaction.

Responsibilities include renewals, site walkthroughs, issue resolution, and collaboration with the Operations Manager to meet service standards.