Landscape Account Manager: Growth & Client Success

BrightView; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to oversee a portfolio of landscape maintenance clients, cultivate long-term relationships, and drive retention and ancillary sales. You will coordinate field operations and guide the client experience end-to-end.

The role requires strong communication, leadership, and the ability to walk job sites, provide timely proposals, and ensure service delivery meets client expectations across a growing Florida market.

Qualifications

• Associate's or Bachelor's degree in a business-related field, or equivalent customer-focused experience.
• Minimum 3 years of experience in customer service, management, and leadership in landscaping or related field.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities; ability to foster collaboration and teamwork.

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met.
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager.

Skills

Client relationship management

Communication skills

Leadership

Team collaboration

Education

Associate's or Bachelor's degree in business or related field

Tools

CRM software

Office software (Excel)

Job description

BrightView Landscapes, LLC is seeking an Account Manager to oversee a portfolio of landscape maintenance clients, cultivate long-term relationships, and drive retention and ancillary sales. You will coordinate field operations and guide the client experience end-to-end.

The role requires strong communication, leadership, and the ability to walk job sites, provide timely proposals, and ensure service delivery meets client expectations across a growing Florida market.